Frequently asked questions
What are your hours of operation?
What is your turn-around time?
What is your refund policy?
No refunds will be provided after your project has been started. All designs come with up to 3 revisions so that we are able to satisfy your design expectations. We promise to work hard to create your vision so you can leave as a happy customer.
Can I speak to someone over the phone?
At this time, phone consultations are for web based projects and brand coaching services only.
Do you offer printing?
I do not print any projects. I will provide you with items print-ready to go straight to print, which I have found beneficial to the client as you can print as many quantities you need at your convenience. If your preferred printing company has special instructions for their print jobs, please let me know before we begin design work. If you need recommendations on where to print I will try my best to give you the best options.
How many drafts and revisions will I receive?
While in the creative process, three rounds of revisions are allowed for every project.
I am interested in a custom website. What’s the process?
What is the difference between the Pre-Made Website and the Standard/E-Commerce Website?
How does the whole Pre-Made website thing work? Can I use my own domain?
Can I change the colors and pictures on the Pre-Made website?
What is a domain? Where can I purchase one?
Will I be able to maintain my website?
What do I need to get started?
All content and imagery are important to receive within the first week of ordering so we can stay on track. Please have all text prepared in a Word document. Also, please make sure it is free of any spelling errors before sending over. All photos should be in JPEG or PNG format. Please absolutely no screenshots that need cropping. Professional photos are a highly recommened! It makes everything look... professional! If you do not have professional photos BBB will provide you with stock photos at no extra cost.
Do you have a payment plan?
In what format will I receive my logo(s)?
We will email you a .png file which is great for watermarking, a .jpg file, and also the source file which will either be. PSD format or .Ai which will be needed for printing on a larger scale size such as a banner or t-shirt.
Do I own my logo?
Yes! You have full ownership of your logo, or any other design service provided.